With installed base totaling at roughly 3.000 DNS deployments, Nixu Software has customers in all corners of the world. To provide prompt problem resolution to all support requests, we operate a centralized helpdesk in Finland supplemented by partners operating regional first-tier helpdesks.

To offer first-class support service, all support requests sent to Nixu Software are handled by a team of qualified engineers. This reduces the lead-times to problem resolution as requests will not be circulated inside our organization. On average, the lead times from incident report to problem resolution are less than 12 hours.

According to latest satisfaction survey conducted by an independent third-party, Nixu Software's services were rated at just over four on a scale from one (lowest mark) to five (highest mark). While it is no reason to rest on our laurels, we take great pride in meeting and exceeding our customers' high expectations.

Should you operate under a strict internal or external Service Level Agreement (SLA) with even higher lead time requirements, please contact our sales. Nixu Software will be pleased to accommodate any requirements you may have.